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Returns & Exchanges

All returns require a return authorization (RA) number issued by our Return Coordinator. Our Return Coordinator can be reached at 1-877-726-9775, or by emailing info@creomarketing.com, and a service representative will contact you within 24 hours. A claim for the RA# must be made within 30 days from receipt of goods.

Any returns that are not damaged goods must have transportation charges pre-paid. In order to be credited, a copy of the invoice and packing slip must be enclosed. No returns will be accepted without a valid RA number.

  • Merchandise must be in original packaging and not soiled or altered in any way.
  • Under no circumstances will merchandise be accepted 30 days after the date of the invoice.

Defective Merchandise

Claims for receipt of defective merchandise must be reported within 30 days of invoicing. If product is damaged, broken or defective, please contact Creo Marketing by emailing Pat Sullivan info@creomarketing.com.

An RA number must be issued. No claim will be allowed after 30 days. Inadvertent shipping of wrong size, colour or style will be accepted for exchange provided they are in original packaging and have not been soiled, damaged or altered in any way.

Shortages

If a shipment appears damaged make a note on the transportation receipt "received in bad order" then if on opening the goods are damaged or missing please notify your courier. If a shipment appears to be in good order but some items are missing please notify us within five(5) working days of receipt in order to make the appropriate adjustments. Shortage claims on shipments shipped to a third party will not be honoured.

Order Changes or Cancellations

Once a product is released to the delivery agent, you will receive a shipping confirmation e-mail with updated tracking information (if available) including an estimated date of delivery. Orders cannot be cancelled or changed through the Site if merchandise has already been shipped. If you need to change or cancel an order after your order has been shipped, phone us at 1-877-726-9775.